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IVR: telephone menus and caller-selected routing

Updated 2026-10-30 · Prepared by Call Global Communications Inc

Short answer: Interactive Voice Response presents prompts and acts on a caller’s keypad or spoken response. The resulting flow can send a call to an extension, queue or another automated step.

CallGlobal provides the telephone line and SIP access; it does not include a hosted IVR builder. Configure menus in your own compatible PBX or contact-center environment.

Use the definition to check your setup

Interactive Voice Response presents prompts and acts on a caller’s keypad or spoken response. The resulting flow can send a call to an extension, queue or another automated step.

CallGlobal provides the telephone line and SIP access; it does not include a hosted IVR builder. Configure menus in your own compatible PBX or contact-center environment.

Where the CallGlobal line fits

Your number account provides the public telephone identity, its communication controls and the SIP credentials for compatible software. Other capabilities belong to the application or phone system you choose.

Review the live product feature list before relying on an additional function. Number porting, hosted IVR, voicemail, call recording and a public customer API are not included.

Protect the line and the account

  • Keep account and SIP passwords private, including in support screenshots.
  • Confirm the active rental term before relying on incoming communication.
  • Use the complete international number and only an authorized caller identity.

Frequently asked questions

What does this term describe?

Interactive Voice Response presents prompts and acts on a caller’s keypad or spoken response. The resulting flow can send a call to an extension, queue or another automated step.

How does this affect practical configuration?

CallGlobal provides the telephone line and SIP access; it does not include a hosted IVR builder. Configure menus in your own compatible PBX or contact-center environment.

Does every telephone concept name an included product feature?

No. A glossary explains terminology. The product feature page and your number dashboard identify the functions provided with a CallGlobal line.

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