Account security and the responsibilities around your line
Short answer: Keep the website account, SIP credentials and linked application recovery methods under your control. Each protects a different part of the communication path.
Review the practical account controls below and use support when a displayed state or transaction needs investigation.
Account security and the responsibilities around your line
Keep the website account, SIP credentials and linked application recovery methods under your control. Each protects a different part of the communication path.
- Use a password you do not reuse elsewhere and enable the account security options available in the dashboard.
- Inspect sign-in history where provided and remove access that is no longer needed.
- Never include passwords, OTPs or full secret values in public screenshots or support descriptions.
- Verify a payment instruction inside your signed-in checkout; do not follow an unexpected message requesting a new destination.
Frequently asked questions
Who operates this service?
Call Global Communications Inc, 16145 Avenida de Mesilla, La Mesa, New Mexico, 88044, USA.
What details help support investigate?
Provide the affected account or order reference and a description of the issue. For a blockchain transfer, add the transaction hash and network; do not send secret keys or account passwords.