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Connect VICIdial to your CallGlobal line

Updated 2026-10-30 · Prepared by Call Global Communications Inc

Short answer: Configure an appropriate SIP carrier connection in your VICIdial environment, then check the dialplan and caller identity. CallGlobal supplies a line; campaign management and dialing behavior remain functions of your own installation.

VICIdial handles the phone interface or routing environment; CallGlobal supplies the active line and its account credentials. Keep those responsibilities separate when setting up and troubleshooting.

Prepare VICIdial for the line

Configure an appropriate SIP carrier connection in your VICIdial environment, then check the dialplan and caller identity. CallGlobal supplies a line; campaign management and dialing behavior remain functions of your own installation.

Values and checks before use

  1. Open the active number in your CallGlobal dashboard and obtain its current SIP server, username and password.
  2. Place each value in the corresponding account field; do not reuse the website login as the SIP password.
  3. Use a supported transport and audio configuration, then check whether the client reports a registered account.
  4. Inspect microphone access and audio routing separately if registration works but calls have no sound.

Supported connection details

SettingReference
SIP signalingUDP/TCP 5060; TLS 5061
Audio codecsG.711 PCMU and PCMA
Keypad eventsRFC 2833 or SIP INFO
AuthenticationSeparate username and password supplied for each line

Connection field reference 1

SettingValue
SIP server / registrar / domain<SIP_SERVER_FROM_DASHBOARD>
Transport and portUDP or TCP 5060; TLS 5061
Username<SIP_USERNAME> — copy the credential assigned to this line in your account
Password<SIP_PASSWORD> (from the same page)
AuthenticationRegistration authenticates through Digest using the assigned username and password
CodecsG.711 µ-law (PCMU) and G.711 A-law (PCMA)
DTMFRFC 2833 (RTP events) or SIP INFO

Configuration reference 2

Carrier ID: CALLGLOBAL
Protocol: SIP
Server IP: <YOUR_VICIDIAL_SERVER_IP>

Registration String:
register => <SIP_USERNAME>:<SIP_PASSWORD>@<SIP_SERVER_FROM_DASHBOARD>:5060

Account Entry:
[callglobal]
type=friend
host=<SIP_SERVER_FROM_DASHBOARD>
port=5060
username=<SIP_USERNAME>
secret=<SIP_PASSWORD>
fromuser=<SIP_USERNAME>
fromdomain=<SIP_SERVER_FROM_DASHBOARD>
context=trunkinbound
insecure=port,invite
nat=force_rport,comedia
qualify=yes
dtmfmode=rfc2833
disallow=all
allow=ulaw
allow=alaw

Dialplan Entry:
exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,n,Dial(SIP/callglobal/${EXTEN:1},,tTo)
exten => _9X.,n,Hangup()

Keep the connection secure

Restrict access to the SIP password and to any PBX administration panel. Redact credentials before sharing logs, and keep the number renewed so the account remains usable.

CallGlobal does not supply campaign automation, a hosted PBX or predictive dialing. Configure application-specific behavior in the software you operate and follow the rules governing each call.

Frequently asked questions

Which credentials does VICIdial need?

Use the SIP values attached to the active number. These are separate from the email and password used to sign in to the CallGlobal website.

What if the account registers but audio fails?

Check microphone permissions, the selected audio device, codec compatibility and firewall or NAT handling. Registration and audio use different parts of the connection.

Can the browser be used instead?

Yes. The dashboard includes a web dialer, so a separate SIP client is optional for ordinary browser calling.

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